Return & Refund Policy

Last Updated: 01 June 2026

At Amber Hour, customer satisfaction is important to us. This Return & Refund Policy explains how cancellations, returns, and refunds are handled for purchases made through our website.

1. Order Cancellation

Orders can be cancelled within 12 hours of placing the order.
Once an order has been shipped, cancellation requests cannot be accepted.
To request a cancellation, please contact our support team immediately.

2. Return Policy

Returns are accepted only under the following circumstances:

Damaged product received
Wrong product delivered
Missing items in the order

Customers must notify us within 48 hours of receiving the order. Requests received after this period may not be eligible for return or refund.

3. Return Request Process

To request a return, please email the following details to our support team:

Order Number
Clear photographs of the product received
Unboxing video or video proof showing the product condition
Description of the issue
Your full name and contact number

Email: support@amberhour.in

4. Refund Process

Refunds are available only for products that are damaged, defective, or incorrectly delivered.
Video proof and supporting evidence must be provided for verification.
Once the return request is reviewed and approved, the refund will be processed within 48 hours.
The refund amount will be credited to the original payment method used during purchase.
Refund processing may take additional time depending on your bank or payment provider.
All refund requests are subject to verification of order and customer details.

5. Return Shipping Charges

Customers are responsible for return shipping charges unless the return is due to our error.
We recommend using a trackable shipping service for all return shipments.
Amber Hour is not responsible for returned packages lost during transit.